Return & Refund Policy

Return & Refund Policy of Welnook

Last Updated: August 18, 2026

This Return & Refund Policy applies to all purchases made on the official website https://welnook.com operated by Welnook. This policy complies with Meta Commerce requirements, Instagram/Facebook Shop standards, US consumer protection rules, and EU/UK consumer withdrawal regulations. By placing an order on our website, you agree to the return, exchange, and refund terms listed below.

1. General Return Eligibility

We offer a 30‑day hassle‑free return window for all physical products, starting from the date you receive your package.
All eligible returns qualify for free return shipping covered entirely by our store. No hidden return fees for qualified orders.

To be eligible for return:
  • Items must be unused, unwashed, undamaged, and in original resalable condition
  • Original packaging, tags, and accessories must be intact
  • Customized, personalized, or clearance final‑sale items are non‑returnable and non‑refundable (clearly marked on product pages)

2. Damaged, Defective, Wrong or Missing Items

If you receive broken, defective, incorrect, incomplete, or missing items, please contact our support team with clear photos or videos within 7 calendar days after delivery.

We provide the following solutions at no cost to customers:
  • Full money refund
  • Free replacement shipment
  • Partial refund based on item condition
Faulty products do not need to be returned in most cases.

3. Lost, Stolen or Undelivered Packages

We take full responsibility for all shipping risks during transit.
If your order is lost, stolen, or marked delivered but not received, we will initiate an official carrier investigation. Based on the carrier’s final verdict, we offer free reshipment or full refund with zero charges for customers.

4. Order Cancellation Rules

You may cancel your order freely within 24 hours after payment confirmation.
Once your order enters processing or shipping status, cancellation is no longer available.

5. Refund Processing Timeline

After your return request is approved or returned items are received and inspected:
  • All refunds will be processed within 3–7 business days
  • Funds will be credited back to your original payment method
  • Bank processing delays may extend the arrival time, which is beyond our control

6. Return Shipping Coverage

All qualified returns enjoy 100% free return shipping.
Customers are not required to pay any return postage, handling fees, or customs fees for valid return cases.

7. Non‑Returnable Items

The following items are excluded from return and refund requests to comply with hygiene and commercial regulations:
  • Personalized / custom‑made products
  • Final sale / clearance items
  • Used, worn, damaged, or altered items caused by customer misuse
  • Perishable goods, hygiene‑related personal care items for sanitary reasons

8. Policy Updates

Welnook reserves the right to update and revise this Return & Refund Policy at any time. Updated terms take effect immediately after publication on our website with the latest revision date. Continued use of our website and store services constitutes acceptance of the updated policy.

9. Contact Information for Returns & Refunds

For return requests, refund inquiries, order disputes, or after‑sales support:

Email: Support@Welnook.com
WhatsApp: +1 (831) 249‑8834
Brand: Welnook