Privacy Policy

Privacy Policy of Welnook

Last Updated: August 18, 2026

1. Information We Collect

1.1 Personally Identifiable Information

• Full name, shipping address, billing address, postal code, country, and phone number for order fulfillment and delivery;
• Email address for order confirmation, order updates, customer support responses and marketing newsletters (only upon your explicit opt‑in consent);
• Payment‑related information: payment transactions are processed securely by Shopify and authorized payment providers. We do not store full credit‑card numbers on our servers.
• Support messages, feedback, and any personal details you provide when contacting our customer service via email or WhatsApp.

1.2 Non‑Personal & Automatically‑Collected Data

2. How We Use Your Personal Information

1. Process, complete, and ship your orders; handle payments, refunds and after‑sales support.
2. Respond to customer service inquiries, resolve order issues and communicate order status updates.
3. Prevent fraud, secure our website, and enforce our site terms of service.
4. Send promotional emails and marketing materials only if you have given clear, explicit consent. You may unsubscribe at any time.
5. Run advertising, audience measurement and conversion tracking via Meta Pixel (Facebook / Instagram), for optimizing our shop and ad performance. Meta Pixel will only activate after you accept marketing‑category cookies on our cookie consent banner.
6. Analyze website traffic, improve store features, products and user shopping experience.

3. Disclosure & Sharing of Your Information

• Shopify: Our e‑commerce platform, used for store hosting, checkout, payment processing and order management.
• Payment processors for secure transaction handling.
• Logistics and fulfillment partners required to deliver your purchased goods.
• Meta Platforms (Facebook / Instagram): Limited anonymized event and conversion data may be shared via Meta Pixel for advertising, Instagram shop and commerce analytics, governed by your cookie consent selection. Marketing tracking will not activate without your opt‑in.
• Legal authorities: We may release information if compelled by valid law, court order, or to protect our legal rights and user safety.

4. Cookies & Tracking Technologies

• Essential cookies: Required for site function, cart storage and checkout, cannot be disabled.
• Non‑essential / marketing cookies including Meta Pixel: Require your explicit opt‑in before activation. You can reject marketing tracking via our cookie pop‑up or adjust your web‑browser settings at any time.

5. Your Data Privacy Rights

For visitors in EU / EEA / UK (GDPR Rights)

• Access a copy of personal data we hold about you;
• Request correction of inaccurate personal information;
• Request erasure / deletion of your personal data where legally permitted;
• Restrict or object to certain data‑processing activities;
• Data portability;
• Withdraw previously‑given consent for marketing at any moment;
• Lodge a complaint with your local data‑protection authority.

For California Residents (CCPA / CPRA)

• Right to know categories of personal data we collect, use and share;
• Right to request deletion of your personal information;
• Right to opt‑out of sharing of your personal information for targeted cross‑context advertising;
• Right to correct inaccurate personal data we store.
  
  
  We honor Global Privacy Control signals sent by your browser for opt‑out of targeted advertising. We will not discriminate against you for exercising your privacy rights.

How to Submit Privacy‑Related Requests

6. Data Security

7. Data Retention

8. Links To Third‑Party Websites

9. Updates To This Privacy Policy

10. Contact Information